Fan FAQ
Everything you need to order game-day food from your seat. No app, no account, no missing the play.
Ordering
How do I order food from my seat?
Scan the StanDeliver QR code at your section or at the concession stand, or open standeliver.app/menu on your phone and pick your stand. Add what you want, choose pickup or delivery to your seat if your stand offers it, and check out. That's it.
Do I need to download an app?
No. StanDeliver works in your phone's web browser. Scan the QR code or open the link and you're on the menu. Nothing to install.
Do I need to create an account?
No account needed. At checkout you just add your name, phone number and email so we can text you order updates.
Which stadiums can I order at?
StanDeliver is live today at select stadiums across the DFW area, with more on the way.
When can I order?
Whenever the concession stand is open. If a stand is closed, the menu will tell you before you check out.
Is there a minimum order?
No. Order a single drink or food for the whole row.
Pickup and delivery
Can I get food delivered to my seat?
At stands that offer seat delivery, yes. Choose Delivery at checkout and enter your section and seat. If a stand only does pickup, you'll see that before you order.
How does express pickup work?
Order from your seat, keep watching the game, and we'll text you when your order is ready. Then head to the stand's pickup spot and grab it. No waiting in the ordering line.
How will I know when my order is ready?
After you order you get a live tracking page that updates on its own: order received, preparing, ready, and on the way for deliveries. We also text you when your order is being prepared and when it's ready or on its way.
Paying
Are there any fees?
A small service fee for pickup, or a delivery fee for seat delivery, may apply depending on the venue. It's always shown in your cart before you pay.
How do I pay?
Usually you pay securely in the app when you check out. A few stands collect payment when you pick up or receive your order instead; if so, checkout tells you.
Can I cancel my order?
You can back out any time before you pay. Once an order is placed the stand starts on it right away, so if something's wrong, talk to the stand staff or email us.
Help
Something's wrong with my order. Who do I contact?
Find a staff member at the stand for the fastest fix. You can also email [email protected] with your venue and order number and we'll help sort it out.
I run a concession stand. How do I get on StanDeliver?
Apply to sell with StanDeliver and our team will review your application within 2 business days.
How do I bring StanDeliver to my stadium or school?
Book a demo and we'll walk you through what it looks like for your venue, including setup, staff training and pricing.